Technical nightmare
I agree wholeheartedly with the letter from a sales assistant from Threshers in the last edition of Off Licence News (Aug 24).
I am a franchisee for Threshers and can fully understand the comments made. The management are an absolute disgrace. Since
the day I took over as a franchisee the tills have been constantly crashing
and customers have been walking out of the shop as a result.
When I purchased the franchise the new Fujitsu-powered tills were installed in all the franchised shops. Since then there has been a catalogue of problems.
Franchisees were expected to train staff on tills
they had had no training on themselves. Unless, of course, you count a day of till training at head office in front of a projector as training.
The back up from Threshers has been non-existent. A great
number of franchisees have lost the goodwill of the customers as a result of the tills, scanners and
chip & PIN machines not functioning properly.
At a recent franchise meeting, all the franchisees registered their disgust at the way they had been treated. Miserly compensation of £750 has been offered to franchisees who have been enduring problems for months on end.
It has also been a nightmare for the staff. I for one wish that I had never set eyes on the franchise.
The most efficient thing about the franchise is the invoices
I receive from Threshers for stock, rent and management service fees.
Threshers refuses to do the honourable thing and compensate franchisees properly. As a result it is up to the franchisees to consider any further action.
Thresher franchisee
